Southwest Border Facilities Executive Reporting

Overview

To manage the influx of unaccompanied migrant children at the U.S. southwest border, a non-profit organization contracted with the Department of Health and Human Services (HHS) Office of Refugee Resettlement (ORR) to stand up Pecos Children’s Center (PCC), a 75 acre, 3,000-bed facility for unaccompanied migrant youth in Texas. Previously the organization was contracted with U.S. Immigration and Customs Enforcement (ICE) to open eight family staging centers throughout Texas and Arizona.  Simatree was engaged by the non-profit to help run a large Program Management Office (PMO) that oversaw operations related to the two contracts valued at over ~$360 million.

The Solution & Benefits

Since engaging on the contract, Simatree has helped stand up and train a Daily Operations Reporting team to gather operational data and information to communicate updates and risks daily to C-suite executives through a Daily Operations Report and met daily with front-line employees and middle-level managers to gather operational updates for all nine migrant facilities​. Simatree also helped to develop and manage a staffing matrix for 500+ employees across eight migrant facilities. More recently, the Simatree team supported project management of the expansion of PCC from an Emergency Intake Shelter (EIS) to an Influx Care Facility (ICF), including tracking and reporting on construction and compliance with ORR requirements for case management, education, and medical services.

Simatree is able to assist leaders stay well informed on the overall health of operations, mitigate operational risks in a timely manner, and make data-driven decisions to ensure contractual compliance and drive continuous improvement of care for migrant youth and families across their facilities.